Privacy Policy

01Introduction

This Privacy Policy ("Policy") describes how siap4d ("we", "us", "our") collects, uses, discloses and safeguards personal information obtained from individuals ("you", "User") who access or use the online entertainment platform available at https://siap4d.click ("Platform"). siap4d is an English-language entertainment service directed at eligible Malaysian adults and other eligible international users.

The Platform provides online casino games, live sports markets, lottery products and associated account management tools. To operate these services securely and in compliance with applicable standards, siap4d must process certain categories of personal information. This Policy explains what information is processed, why it is processed, who may receive it and what rights you hold in relation to it.

This Policy should be read alongside the siap4d Terms and Conditions, which govern membership, transactions and general platform use. Together, these documents form the basis of the agreement between you and siap4d.

02Definitions

The following definitions apply throughout this Policy:

• "Account" means the registered membership profile held by a User on the Platform.
• "Controller" means siap4d in its capacity as the entity that determines the purposes and means of processing personal data.
• "Data Subject" means the identified or identifiable natural person to whom personal data relates, typically the User.
• "KYC" means Know Your Customer procedures including identity, address and source-of-funds verification.
• "Personal Data" means any information that identifies or could reasonably be used to identify an individual, including name, email address, identification documents, IP address and transaction records.
• "Platform" means the siap4d website, mobile interface and associated digital properties.
• "Processing" means any operation carried out on Personal Data, including collection, storage, use, disclosure, transfer or deletion.
• "Third-Party Processor" means an external service provider that processes Personal Data on behalf of siap4d in accordance with a data processing agreement.

03Data Collection

3.1 Information You Provide Directly

siap4d collects the following categories of personal data that you provide directly during registration, account use or support interactions:

• Full legal name, date of birth and residential address.
• Email address, telephone number and account username.
• Identity verification documents, including national identification card, passport or driver's licence copy.
• Proof of address documents, such as a utility statement or bank statement.
• Source-of-funds information where required for compliance purposes.
• Payment method details sufficient to process deposits and withdrawals in MYR, including partial account or wallet reference information associated with DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and supported Malaysian banking institutions.
• Support communications, including messages submitted through the Platform's contact channels.

3.2 Information Collected Automatically

When you access the Platform, siap4d may automatically collect the following technical information:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, time spent on pages, navigation paths and session duration.
• Referring URL and search terms where applicable.
• Cookie identifiers and similar tracking technologies, as described in Section 10.

3.3 Information from Third Parties

siap4d may receive personal data about you from identity verification service providers, fraud detection partners, payment processors and publicly available sources where this is necessary to verify your identity, assess risk or comply with applicable obligations.

04Purposes of Processing

siap4d processes personal data for the following stated purposes:

05Legal Basis for Processing

siap4d processes personal data under one or more of the following recognised legal bases:

• Contract Performance: Processing is necessary to deliver the services described in the Terms and Conditions, including account creation, game access and transaction handling.
• Legal Obligation: Processing is required to meet applicable anti-money laundering, identity verification and record-keeping requirements.
• Legitimate Interests: Processing is carried out in the legitimate interests of siap4d, including fraud prevention, security monitoring and service quality improvement, where these interests are not overridden by the rights and freedoms of Users.
• Consent: Where siap4d relies on your consent for specific processing activities, such as non-essential cookies or certain marketing communications, you may withdraw that consent at any time by contacting siap4d or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

06Data Sharing

6.1 Third-Party Processors

siap4d shares personal data with carefully selected third-party processors where necessary to deliver platform services. These include payment gateway and eWallet providers, identity and document verification services, fraud detection and risk management platforms, and cloud infrastructure and hosting providers. All Third-Party Processors are subject to appropriate data processing agreements and are permitted to use personal data only for the specific purposes for which it is shared.

6.2 Regulatory and Legal Disclosure

siap4d may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies or courts where required to do so by law, court order or legitimate regulatory instruction. siap4d will take reasonable steps to notify affected Users of such disclosure where permitted by law.

6.3 No Sale of Personal Data

siap4d does not sell, rent or otherwise commercially transfer personal data to unaffiliated third parties for their own marketing or commercial purposes.

07International Data Transfers

The Platform operates with the support of service providers that may be located outside Malaysia. Where personal data is transferred internationally, siap4d takes steps to ensure that appropriate safeguards are in place, including contractual protections that require the receiving party to maintain data protection standards consistent with the principles in this Policy.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Malaysia. siap4d will handle such transfers in accordance with applicable data protection principles.

08Data Retention

siap4d retains personal data for the period necessary to fulfil the purposes described in this Policy. In practice, this means:

• Account data is retained for the duration of the active account and for a defined period following account closure, as required to meet legal, compliance and dispute resolution obligations.
• KYC and identity records are retained for the minimum period required by applicable anti-money laundering and identity verification standards, which may extend beyond account closure.
• Transaction records are retained as required by applicable financial record-keeping standards.
• Support communications are retained for the period reasonably necessary to resolve the matter and as a reference record.
• Technical and usage logs are retained for a proportionate period consistent with security monitoring and platform improvement purposes.

When personal data is no longer required for any of the above purposes, siap4d will delete or anonymise it in a secure manner.

09Security Measures

siap4d implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration and disclosure. These measures include encrypted transmission protocols for Platform access, access controls that restrict internal data access to authorised personnel with a legitimate need, regular review of data handling practices and vendor security standards, and procedures for identifying and responding to potential data security incidents.

While siap4d takes data security seriously, no online system can guarantee complete protection. Users are encouraged to maintain strong passwords, use private and secure devices when accessing their Account, and report any suspected unauthorised account activity to siap4d support promptly.

10Cookies and Tracking Technologies

10.1 What We Use

siap4d may use cookies, pixel tags and similar technologies to support Platform functionality, recognise returning sessions, analyse usage patterns and support security monitoring. Cookies are small data files placed on your device when you visit the Platform.

10.2 Types of Cookies

• Essential Cookies: Required for basic Platform functionality, including session management and login persistence. These cannot be disabled without affecting core features.
• Analytical Cookies: Used to collect aggregated usage data that helps siap4d understand how members navigate the Platform and identify areas for improvement.
• Security Cookies: Used to support fraud detection, bot prevention and session integrity monitoring.

10.3 Cookie Management

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some Platform features. Continued use of the Platform following the display of a cookie notice constitutes acceptance of essential cookies as necessary for service delivery.

11User Rights

Subject to applicable law and the limitations described below, Users may exercise the following data rights in relation to their personal data held by siap4d:

Certain rights may be limited where siap4d is required to retain data to comply with a legal obligation, resolve a pending dispute, prevent fraud or protect the integrity of the service. siap4d will respond to verified rights requests within a reasonable timeframe and will communicate any limitations clearly. To submit a request, please contact siap4d as described in Section 14.

12Protection of Minors

siap4d is strictly intended for adults aged 21 and above. siap4d does not knowingly collect or process personal data from individuals under this age. Where siap4d becomes aware that personal data has been submitted by a person who does not meet the minimum age requirement, it will take steps to delete that data promptly and close the associated Account.

If you believe that a minor has created an account or provided personal data to siap4d, please contact the support team immediately so that appropriate action can be taken.

13Policy Amendments

siap4d reserves the right to update or revise this Privacy Policy at any time. Where material changes are made to the way personal data is collected or used, siap4d will publish the revised Policy on the Platform and update the effective date at the top of the document. Where required by applicable law, siap4d will provide additional notice of significant changes.

Continued use of the Platform following the publication of an amended Policy constitutes acceptance of the revised terms. Users who do not agree to any amendment are encouraged to cease using the Platform and to contact siap4d to request account closure.

14Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right, or need to report a privacy concern, please contact the siap4d support team. The support email address is displayed as plain text in the site footer and is available for all written privacy enquiries: [email protected]

Please include your registered account details and a clear description of your request or concern to allow siap4d to respond efficiently. siap4d aims to acknowledge all privacy-related communications promptly and to provide a substantive response within a reasonable period.

For general account support matters, the 24/7 assistance channel available within the Platform is the recommended first point of contact.